How to order managed mystery shopping

If you don't have mystery shoppers of your own, you can order visits from jeCheck. You submit a request with a price estimate, and we find a shopper in your city, carry out the visits using your form and check every form for fraud. An accepted visit shows up for you as a regular audit — with a report, mailings, tasks and analytics. You don't need the Network plan for this: you pay only for the visits.

What you need

• company administrator rights;
• locations in the account — each needs a city and an address;
• a form: any of your checklists, or the Design the questionnaire for us option.

Step by step

1. Open the section. In the menu, go to Work → Managed mystery guest and click New request. You can also get there from the Mystery shopper section using the Calculate the price button on the banner.
2. Business. Choose the business type and what the shopper checks: a dine-in visit, takeaway, delivery, a consultation or a mystery call (you can choose several). In the What matters most field, describe what to focus on.
3. Locations. Select the locations, choose a city for each, check the address and set how many visits you need.
4. Form. Choose one of your checklists or turn on Design the questionnaire for us and describe your requirements — a manager will build a form for your business.
5. When. Set the visit period, convenient times (weekdays, weekends, morning, lunch, evening), what the shopper collects (receipt photo, photos of the hall, staff member's name, audio recording), the shopper profile and the cover story. If you need visits in the next few days, select Urgent.
6. Budget. Set the purchase reimbursement limit per visit. We fill in a recommended amount for your business type — you can change it.
7. Submit. Enter a contact person and phone number, check the estimate and click Send request.

The request is saved automatically after every change: you can close the page and come back later — the draft will be in the list of requests with a Continue button.

How much it costs

The estimate is always visible on the right (at the bottom of the screen on a phone). The price of a visit is made up of the shopper fee, the jeCheck fee and surcharges:

• Surcharges per visit: audio recording +1,000 ₸, a specified shopper gender or age +1,000 ₸, a city other than Almaty, Astana and Shymkent +2,000 ₸. Urgent visits add 30% to the shopper fee and the jeCheck fee.
• Discount on the jeCheck fee: 10% from 10 visits, 15% from 30, 20% from 100.
• Form design costs 15,000 ₸ and is free from 10 visits per request.
• The shopper's purchase is counted separately, as a limit: the shopper pays, photographs the receipt, and we reimburse the receipt amount up to the limit. Unspent limit isn't charged.

The estimate is preliminary — the manager confirms the exact amount.

What happens after you submit

The request status is shown on its page:

• Submitted and Under review — a manager is reviewing the request. If anything needs clarifying, they'll write in the chat and call the phone number from the request.
• Awaiting your confirmation — the manager has proposed terms (for example, changed the number of visits or the amount). The page shows what changed. Click Accept terms, or Discuss to reply in the chat.
• Confirmed — the manager will send an invoice. For now payment is by invoice; online payment is coming later.
• Visits in progress — shoppers have been found, and visits are taking place in the chosen period.
• Done — all visits are closed.

A submitted request can't be changed in the form — write your changes to the manager in the Chat with the manager block. You can cancel the request until visits are launched, using the Cancel request button. Manager replies arrive as push notifications and by email, and unread messages are marked with a counter in the menu.

How you see visits and results

On the request page, visits are grouped by location. Each visit has a stage: Finding a shopper, Shopper assigned, Visit in progress, Reviewing the report, Done or Replaced.

jeCheck reviews the form first: we check the geotag, the time spent at the location, the photos and the receipt, and, if there's an audio recording, compare the conversation with the answers. A questionable form is returned to the shopper or rejected and a new visit is carried out — the old one then gets the Replaced stage.

Once a visit is accepted, you get a push notification and an email, and the request shows the score and a link to the PDF report. An accepted visit is a regular audit: it's in the audit log and analytics, the checklist mailings are sent for it, and violation tasks are created automatically according to your automation scenarios.

In the Mystery shopper section, these visits are marked with a jeCheck badge. You can open the form once jeCheck has accepted it; until then the link leads to the request page. A visit from a request can't be edited, cancelled or deleted — message the manager for that.

Frequently asked questions