Chatbots and conversations

Customer chatbots: how they work An AI bot answers your customers in Telegram, WhatsApp, Instagram and on your website using company instructions, takes actions and hands complex questions to staff. 6 min Web app How to create and set up a chatbot Template, greeting and tone, knowledge from instructions, quick replies, rules, scenarios, handoff to a person, sandbox, publishing and versions. 6 min Web app Bot actions: tasks, requests, notifications and CRM queries How to make the bot do the work — a complaint becomes a task for the location manager, a booking becomes a request, an order question becomes a query to your system. 6 min Web app Bot channels: Telegram, WhatsApp, Instagram and website chat How to connect the bot to Telegram via @BotFather, to the official WhatsApp Business, to Instagram Direct, and add a chat window to your website. 4 min Web app Conversations: the inbox for customer chats How employees reply to customers from Telegram, WhatsApp, Instagram and the website, take chats over from the bot, pass them on, leave notes and close them. 4 min Web appMobile app Bot quality: what the bot resolves on its own and what it doesn't know Share of questions resolved by the bot, reasons for handoffs to people, staff response time, customer ratings, knowledge gaps and AI conversation usage under your plan. 2 min Web app