No shoppers of your own, no agency markups. Place an order with jeCheck: we’ll find a mystery shopper in your city, run the visits using your questionnaire, check every questionnaire for fraud and deliver the results to your account — with a score, photos, an audio recording and tasks for every violation.
+ purchase reimbursed by receipt, up to your limit
No account yet? Sign-up is free; you can place an order once you log in.
A mystery shopper (mystery guest) is an ordinary customer who visits a restaurant, store or salon on assignment and rates the service against a questionnaire: how they were greeted, how long they waited, what was offered, whether the dining room was clean, whether the bill was correct. Staff don’t know it’s a check, so they treat the shopper like any other customer.
Staff spot a manager or auditor the moment they walk in — and while they’re around, everything runs by the book. A mystery shopper shows how a customer sees your location on an ordinary Tuesday lunchtime: where time gets lost, who never offers dessert, why guests don’t come back.
At jeCheck, mystery shopping isn’t a one-off “Word report” but part of your control system: every visit becomes an audit against your checklist, violations turn into tasks for the location, and shopper scores appear in rankings and analytics alongside your internal audits.
We tailor the questionnaire and scenario to your format: in a restaurant it’s the welcome, speed of service and the waiter’s recommendations; in a store — advice and upselling; in a clinic — booking and price transparency.
The mystery guest has lunch or dinner: welcome and seating, menu knowledge, recommendations, speed of service, temperature and presentation of dishes, cleanliness of the dining room and restrooms, the bill and goodbye.
from 7 000 ₸Queue and pickup speed, greeting, drink standards, upsell offers, cleanliness of the pickup area, order and receipt accuracy.
from 5 500 ₸Retail mystery shopping: contact in the first minutes, needs discovery, product advice, handling objections, merchandising and price tags, checkout service.
from 5 500 ₸Booking, waiting time, specialist consultation, price list transparency, aftercare and repeat booking offers, cleanliness of tools and workstations.
from 5 500 ₸Mystery patient: getting through and booking, waiting time, front desk courtesy, the doctor’s explanations, whether the amount on the receipt matches what was promised. We don’t assess the quality of treatment.
from 5 500 ₸Booking, check-in, the room, reception service, breakfast, response to requests and complaints, check-out.
from 7 000 ₸A check without a visit: rings before answering, a standard greeting, advice, booking or reservation, call-backs. The conversation is recorded.
from 2 500 ₸Delivery time vs. promised, completeness and packaging, food temperature, courier courtesy, operator service.
from 5 500 ₸The price is transparent: the shopper’s fee, jeCheck’s commission and add-ons. We reimburse the shopper’s purchase by receipt — never above your limit, and any unused limit isn’t charged.
Preliminary estimate. A manager will confirm the exact amount in your order. Payment is by invoice after confirmation; online payment is coming soon.
Choose locations, format and visit scenario, your own questionnaire or “design it for us”, the period and the purchase limit. The calculator shows the total right away.
A manager reviews the order, clarifies details in the order chat if needed and confirms the terms.
We find a shopper in your city who matches the required profile. They get a cover story, scenario and questionnaire — via a link, no app needed.
The shopper checks in with geolocation, logs timings, answers questions with photos, photographs the receipt and, if required, records the conversation.
We check every questionnaire for fraud, inconsistencies and completeness. An accepted visit appears in your account as an audit — with a report, ranking and tasks.
Every accepted visit is a jeCheck audit against your checklist. It shows up in the audit log, analytics and location ranking, triggers mailings to managers and creates corrective tasks.
The biggest risk in mystery shopping is the “filled in from the couch” questionnaire. That’s why every visit collects evidence, and a person reviews the questionnaire with system hints before you see it.
We compare it with your location’s coordinates. Too far away — it’s flagged and the questionnaire won’t pass without review.
How long the shopper spent on site and whether they came within the scheduled period and time.
We match photo capture dates against the visit date and look for images already uploaded in other visits.
A receipt photo is required, and amounts over the limit are highlighted. We reimburse by receipt only.
AI transcribes the conversation and looks for inconsistencies: “a dish was recommended — yes”, yet there are no recommendations in the recording.
A questionable questionnaire goes back to the shopper for revision, or we reject it and redo the visit at our expense.
Pay only for visits. Visit price = shopper fee + jeCheck commission + any add-ons you choose. The shopper’s purchase is reimbursed separately, by receipt.
| Format | Shopper fee | jeCheck commission | Managed visit |
|---|---|---|---|
| Mystery call | 1 000 ₸ | 1 500 ₸ | 2 500 ₸ |
| Store, salon, coffee shop, fast food, clinic | 2 500 ₸ | 3 000 ₸ | 5 500 ₸ |
| Restaurant, cafe, bar, hotel | 4 000 ₸ | 3 000 ₸ | 7 000 ₸ |
You set a limit per visit — for example, 7 000 ₸ for lunch at a cafe. The shopper pays, photographs the receipt, and we reimburse them the receipt amount, up to the limit. Any unused limit stays with you.
Get a quote →According to public price lists of agencies in Kazakhstan in 2026, a mystery shopping visit usually costs 7 000–20 000 ₸ plus the purchase; projects with audio recording and analytics cost more.
How much does a mystery shopper cost in Kazakhstan: market prices explained →| Agency | Your own staff | jeCheck managed | |
|---|---|---|---|
| Price per visit | Usually 7 000–20 000 ₸ + purchase | Free, but staff get recognized | from 5 500 ₸ + purchase by receipt |
| Minimum order | Often from 10 checks or a project | None | From 1 visit |
| Proof of visit | Depends on the agency | Usually none | Geotag, time, photos, receipt, audio |
| Result | PDF or spreadsheet report | A messenger message | An audit in the system: report, ranking, tasks |
| Tasks for violations | None | Manual | Automatic, per your scenario |
| Progress by location | In the next report | None | Instantly in analytics and ranking |
A mystery shopper questionnaire is a checklist in your jeCheck account. Use your own, start from a ready-made template, or tick “Design a questionnaire” — we’ll prepare one for your format and standards, and you can edit any question.
We work in Almaty, Astana and Shymkent and travel to other cities in Kazakhstan. Regional cities carry a travel surcharge; visit timing is agreed in the order.
The service is currently available in Kazakhstan only. If your locations are in another country, leave a request in your account — we’ll let you know when we launch there.
Run the program yourself in the Mystery shopper module: your own shopper pool, questionnaire links, fraud checks and the same report. You can combine both: your own shoppers in Almaty, jeCheck shoppers in the regions.
With jeCheck, a mystery call costs from 2 500 ₸, a visit to a store, salon or coffee shop from 5 500 ₸, and a restaurant, cafe or hotel visit from 7 000 ₸. Plus the shopper’s purchase by receipt, up to your limit. Add-ons: audio recording +1 000 ₸, regional travel +2 000 ₸, urgency +30%. From 10 visits the commission is 10% lower.
No. You can order a single visit to a single location to try it out. For a chain, a wave works better: one visit to each location in the same period — that makes results easy to compare.
They are external people selected and vetted by jeCheck: they have no ties to your company and don’t know your location staff. We take into account the city and profile (gender and age, if you specified them) and make sure the same shopper doesn’t visit a location too often.
No. The shopper’s identity isn’t disclosed to you or your staff: the report lists “Mystery shopper” as the auditor. This keeps the check honest and the shopper safe.
You set a limit per visit. The shopper pays for the purchase and photographs the receipt; we reimburse them the receipt amount, up to the limit. If the shopper spends less, you pay less. Alcohol and tips follow your rules — specify them in the order comment.
Yes. Pick any of your jeCheck checklists — Yes/No questions, text questions, weights and required photos work just like in an audit. If you don’t have a questionnaire, tick “Design a questionnaire”: we’ll prepare one for your format, free of charge from 10 visits.
The shopper checks in with geolocation, logs timings and photographs the receipt and the location. The system compares the geotag with the location’s coordinates, checks photo capture dates, looks for images from other visits and receipts over the limit. AI checks the questionnaire against the audio recording. A jeCheck employee reviews every questionnaire before you see it.
We send it back to the shopper for revision with questions. If a visit looks doubtful, we reject the questionnaire and run a new visit at our expense — you only receive verified results.
Yes, audio recording is enabled in the order (+1 000 ₸ per visit). Only your company administrators can access the recording, and AI transcribes it and checks it against the questionnaire. We recommend stating in your company’s internal policies that service quality is monitored, including with conversation recording.
Visits take place in the period you choose. After the visit the shopper submits the questionnaire, we review it, and the result appears immediately in the order and in the audit log — you’ll get a push notification and an email. Need it faster? Choose urgent visits.
Almaty, Astana and Shymkent — no surcharge. Karaganda, Aktobe, Taraz, Pavlodar, Ust-Kamenogorsk (Oskemen), Semey, Atyrau, Kostanay, Aktau and other cities in Kazakhstan — with a +2 000 ₸ per visit surcharge; timing is agreed individually.
Once the order is confirmed, a manager issues an invoice — the amount is shown in the order in advance. Online payment is coming soon. Shopper purchases are paid at actual cost, up to the limit.
No. Managed mystery shopping is available on any plan, including the free Start plan: you pay only for visits. Results appear in your account’s audit log, reports and analytics.
A manager’s audit shows whether a location meets the standard when it’s being inspected. A mystery shopper shows how an ordinary customer sees the location. Both work best together: in jeCheck their results are in the same analytics.
Ordering takes 5 minutes, and you get a quote instantly. Your first visit — with no minimum order.
