How the audit score is calculated

An audit score is always a percentage from 0 to 100. How it's calculated depends on the Scoring method in the checklist settings: In percent or In points.

Which answers count

• Yes — the item meets the standard and counts.
• No — a violation: the item was checked but doesn't count.
• Skip — the item doesn't apply or was skipped. It's excluded from the calculation and neither lowers nor raises the score.
• Text field — a free-form answer, not scored. Excluded from the calculation.

In short: the score is based only on Yes / No questions answered "Yes" or "No".

The "In percent" method

All items weigh the same; question weight is ignored.

Score = number of "Yes" answers ÷ (number of "Yes" + "No" answers) × 100%.

Example: a checklist has 10 questions — 8 "Yes", 1 "No", 1 skipped. Score: 8 ÷ 9 = 88.9%.

The "In points" method

Each item is worth as many points as set in the Weight in points field.

Score = sum of weights of "Yes" items ÷ sum of weights of "Yes" and "No" items × 100%.

Example: four questions weighted 1, 1, 1 and 5. The item weighted 5 is a violation; the rest are "Yes". Score: 3 ÷ 8 = 37.5%. The same audit using the "In percent" method would score 75%.

Score by section

Each section's score uses the same formula, but only for that section's questions. It appears in the report's Score by section block.

Critical and important violations in the report

If question weights in the checklist differ, the report marks violations by weight:

• critical — the item's weight is at least half of the maximum weight among checked items (and above the minimum);
• important — the weight is above the minimum but below half of the maximum.

If all items have the same weight, there are no marks. Violations in the report are sorted with the heaviest first. For critical violations, the report shows a forecast: what the score would be once they are fixed.

Target and status in the audit report

The target comes from this checklist's mailing list setting — the Send the report if the result is below field (a value from 1 to 100). See Report mailing lists.

The status in the report is consistent with the audit log: an audit scoring below 70% always gets the Audit failed status (red) — in the log it's "Failed".

If the score is 70% or higher and a target is set:

• score at or above the target — Target met (green);
• below the target — Passed, below target (yellow). The report header shows how many percentage points the score is below the target.

If the score is 70% or higher and no target is set:

• 90% and above — Excellent (green);
• 70% to 89% — Audit passed (yellow).

If the checklist has several mailing lists with thresholds, the target is the highest threshold among the mailing lists that apply to the audited location. The same rules color the section scores, and the legend under the sections table labels the levels.

Threshold in the audit log and analytics

The Audit log and Analytics use a single 70% threshold: an audit scoring below 70% gets the Failed status, and the "audits passed" metric counts the share of audits scoring 70% or higher. Score colors: 90% and above — green, from 80% — blue, from 70% — yellow, below 70% — red.

Frequently asked questions