jeCheck mobile app: how to download and sign in
In the jeCheck mobile app, employees carry out checklist audits, work on tasks and requests, take training and clock in for shifts. Your app account is created by your company's administrator, so you don't need to register separately.
What's in the app
The tabs at the bottom of the screen:
- Overview — the home screen: the day's audit plan and a shift card with a Clock in button (if the company keeps a schedule).
- Tasks — tasks, plus Requests, Approvals and Department if they are available to you. See How to work with tasks in the mobile app and Requests and approvals in the app.
- Audits (or Control, if the company uses HACCP) — carrying out audits, see How to conduct an audit in the mobile app.
- Learning — instructions and tests.
- Schedule — only if the company keeps a shift schedule: clock-ins, shifts, hours and requests. See Schedule in the mobile app.
- Profile — Interface language, Notifications and the Sign out button.
Where to download the app
The app is free and available for iPhone and Android:
- App Store (iPhone): https://apps.apple.com/us/app/jecheck/id1513738931
- Google Play (Android): https://play.google.com/store/apps/details?id=ru.jetarc.jecheck
Links to both stores are also included in the invitation email the employee receives.
Where to get your login and password
Your login and password are emailed to you when an administrator adds you under Staff → Employees in the web account:
- Login — your email address.
- Password — given in the invitation email (subject: “Регистрация в JeCheck”).
The same login and password work for both the app and the web account, if the administrator has given you web access. To learn how an administrator adds employees, see the Team section.
If the email says web sign-in is disabled for your account, you work in the app only. That's expected: the administrator chose the “app only” mode for you.
How to sign in for the first time
- Install the app. Download jeCheck from the App Store or Google Play using the links above or in the email.
- Find the invitation email. The subject is “Регистрация в JeCheck” (registration in jeCheck). If it's not in your inbox, check your spam folder.
- Enter your email and password. Use the address the email was sent to and the password from it.
- Allow notifications. This way you'll get push notifications about new tasks and comments — learn more in Push notifications.
What to do if you can't sign in
The cause is usually one of the following.
- Your password was reset or the invitation was resent. Each time an invitation is resent or an administrator resets your password, a new password is issued and the old one stops working — both on the website and in the app. The app will ask you to sign in again. Use the password from the most recent email.
- The email address was mistyped. Your login is exactly the address the invitation was sent to.
- Your account was deleted. A deleted user can't sign in, and an app that's already open stops working immediately after deletion. Contact your company administrator — they can restore the account.
If you've forgotten your password, ask your administrator to choose Reset password in the Actions menu next to your name under Staff → Employees — a new password will be emailed to you. No access to email? Your administrator can issue a Temporary password: sign in with it on the jeCheck website, set your own password and use it to sign in to the app.
Frequently asked questions
Do I need to register in the app myself?
No. Your company administrator creates your employee account, and you receive a ready-to-use login and password by email. If you register on your own, a new, separate company will be created and you won't see your company's checklists and tasks.
Can I use one account on several phones?
Yes. Push notifications are delivered to every device where you've signed in and allowed notifications.
Why can't I sign in to the website when the app works fine?
The administrator has disabled web account access for you — you work in the app only. In this mode, the app doesn't open links to the web dashboard (for example, from notifications) and tells you the section is available only in the web app. If you need the web account, ask your administrator to turn on Web dashboard access on the Access tab of your employee card.
Who do I contact if nothing helps?
First, contact your company administrator: they manage accounts and passwords. If the problem is with the service itself, email support at [email protected].
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