# Task notifications

> Who gets task push notifications, emails and the morning summary, and when: assignment, comments, status and due date, reminders, overdue and escalation.

Источник: https://jecheck.io/en/docs/tasks/notifications

jeCheck keeps task participants informed about everything important: who was assigned, what was written in the comments, when the status or due date changed, that a task is due today or already overdue. Notifications arrive as push notifications in the app and under the bell in the web dashboard, and by email you get a message about a new task and the morning summary.

## Who gets notifications

Task participants — the author, assignees and watchers. You aren't notified about your own actions: if you wrote a comment or changed the status yourself, the others get the push.

| Event | Assignees | Author | Watchers |
|---|---|---|---|
| You were assigned to a task | push + email | — | — |
| You were removed from a task | push | — | — |
| New comment or file | push | push | push |
| Status changed | push, if the status was changed by someone other than an assignee | push | push |
| Due date changed | push | — | push |
| Due today | push in the morning | — | — |
| Task overdue (first day) | push in the morning | push in the morning | — |

If a task stays overdue longer than set in the company settings, the **Escalation: task overdue** push goes to the manager of the task's location, or, if the location has no manager, to the company administrators. The assignee doesn't get the escalation: they have already been reminded.

> [!NOTE]
> Audit violation tasks created by an [automation](/docs/automation) scenario send reminders according to the scenario's rules — see [Violation tasks from audits](/docs/tasks/audit-tasks). They are included in the morning summary too.

## Morning email summary

Once a day, at the company's reminder hour, jeCheck sends the **Your task summary** email. It contains:

- **Overdue** — your open tasks whose due date has passed;
- **Due today** — your tasks due today;
- **Waiting for your review** — tasks in the “In review” status that you created (for audit tasks — to whoever confirms completion);
- **Overdue in your team** — tasks passed to you by escalation;
- **New comments** — colleagues' comments from the past day on tasks you take part in.

The summary is sent only if there is something in it. The **Open tasks** button takes you to the **Tasks** section.

## Email about a new task

When you're assigned to a task, besides the push you get the **You have been assigned a task** email: the task name, who created it, the due date, the location, the description and an **Open task** button. Other events don't arrive as separate emails — they are collected in the morning summary.

> [!NOTE]
> Task emails are sent only to employees with web dashboard access. Employees in “App only” mode get notifications in the app only — see [How to add an employee](/docs/team/invite-users).

## How to set up your notifications

1. **Open your profile.** Click your name at the bottom of the side menu and choose **Profile**.
2. **Find the “Task notifications” card.** The rows are event groups, the columns are **In the app** and **By email**.
3. **Check or clear the boxes.** The setting is saved immediately.

Groups: **You were assigned or removed from a task**, **Comments and files**, **Status or due date changed**, **Due today, overdue, escalation**, **Morning task summary**. The **in summary** mark means these events arrive by email only in the morning summary.

If you clear a box in the **In the app** column, push notifications won't arrive on your phone, but the notification is still kept under the bell.

You can also turn off an email right from the email itself: there is a link at the bottom that opens a page with a **Turn off** button.

## Company settings: reminder time and escalation

An administrator sets the common rules in **Management → Settings**, the **Task reminders** card:

- **Morning reminders and summary** — at what hour (from 06:00 to 12:00) the “Task due today” and “Task overdue” push notifications and the morning summary arrive. The default is 09:00.
- **Notify the location manager about overdue tasks** — after how many overdue days to send the escalation: after 1, 2, 3, 5 or 7 days, or **Don't notify**. The default is after 2 days.

The time follows the time zone of the company's country.

## Frequently asked questions

### Why did I get one notification instead of several?

Several comments on the same task within 10 minutes are merged into one notification with a counter, so your phone doesn't ring for every message. Morning reminders also arrive as a single push: for example, “3 tasks due today”.

### I didn't get a due date reminder. Why?

Reminders arrive in the morning on the due date and on the day after it. If a task has no due date, there are no reminders. Also check that the **Due today, overdue, escalation** group isn't turned off in your profile and that notifications for jeCheck are allowed in your phone's settings — see [Push notifications](/docs/mobile/push-notifications).

### Do watchers get notifications?

Yes: about comments and files, and about status and due date changes. Assignment notifications and due date reminders go only to assignees.

### What language are notifications and emails in?

In your interface language — you choose it in your profile. More in [Interface language and report language](/docs/account/languages).