# Push notifications in the jeCheck app

> Which events trigger jeCheck push notifications — tasks, comments, audit violation tasks, scheduled audits, tests, instructions and HACCP.

Источник: https://jecheck.io/en/docs/mobile/push-notifications

jeCheck sends push notifications to your phone when something that concerns you personally happens in tasks and other sections. Notifications are delivered to every device where you're signed in to the app.

## How to turn on notifications

1. **Sign in to the app.** Notifications are linked to a device once you sign in to your account.
2. **Allow notifications.** When your phone asks, allow the jeCheck app to send notifications. If you declined, turn them on for jeCheck in your phone's settings.
3. **Stay signed in.** After you sign out of the app, notifications stop arriving on that device.

## Task notifications

You get a push if you're the creator, an assignee or a watcher of a task. You aren't notified about your own actions.

| Event | Who receives it |
|---|---|
| A task is assigned to you (on the website) | New assignees |
| A new task is created (in the app) | Assignees and watchers |
| A new comment on a task | The creator and assignees; for comments from the task chat in the app — watchers too |
| A new task status (in the app) | Task participants |
| A file is added to a task or the task chat | Task participants |
| An assignee or watcher is added to a task | Task participants |

> [!NOTE]
> There are no due-date reminders for regular tasks created manually.

## Notifications about audit violation tasks

If the company has an [automation](/docs/automation) scenario turned on, tasks are created for violations found in an audit, and they come with additional notifications:

- **New task from audit** — to the assignee, with the due date and a note if an after-fix photo is required;
- **Task reminder** and **Task overdue** — to the assignee, if set up in the scenario;
- **Escalation: task overdue** — to whoever the scenario escalates overdue tasks to;
- **Review the work** — to the reviewer, when the assignee marks the task as done;
- **Task accepted** or **Task returned for rework** — to the assignee after the review;
- **Violation recorded again** — if the same violation is recorded in a new audit while the task is still open;
- **Violation summary** for a location — if a summary of minor violations is enabled in the scenario.

## Other notifications

Besides tasks, jeCheck sends push notifications about events in other sections:

- **Tests** — a newly assigned test, a reminder and an overdue test. Learn more in the [Testing](/docs/testing) section.
- **Instructions** — a new or updated instruction and a reminder to acknowledge it. See the [Instructions](/docs/instructions) section.
- **HACCP** — time to fill in a log, a deviation in a log, corrective actions returned for rework; for managers — deviations awaiting review and missed entries. See the [HACCP](/docs/haccp) section.
- **Mystery shopper** — to whoever created the visit, when the shopper submits the questionnaire. See the [Mystery shopper](/docs/mystery) section.
- **Scheduled audits** — to the auditor: “Planned audit tomorrow” a day before and “Planned audit in an hour” an hour before the audit; to the plan author and location managers — “Planned audit overdue” if the scheduled date has passed with no audit. These arrive only if the notifications are enabled in the plan — see [How to schedule audits](/docs/planner/create-plan).

## What to do if notifications don't arrive

- **Check the permission.** Notifications for jeCheck must be enabled in your phone's settings.
- **Check that you're a participant.** Task push notifications go only to the creator, assignees and watchers.
- **Sign in again.** Sign out of the app and sign back in — the device will be linked to your account again.
- **Check the account.** If another employee used this phone before, after you sign in, notifications will go only to you.

## Frequently asked questions

### Do notifications arrive when the app is closed?

Yes, push notifications are shown by the phone itself even if the app isn't open — as long as notifications for jeCheck are allowed.

### Can I see notifications I missed?

Every notification is saved on the server in your account's notification history, marked as read or unread. The full text is kept in the history even if the push itself is truncated because of length limits.

### What language are notifications in?

Notifications about website tasks, audit tasks, tests and instructions arrive in your interface language; HACCP notifications arrive in the company language. Some notifications about tasks created in the app still arrive in Russian.